Digital Operations and Compliance Manager

HomeServe USA Corp.; Norwalk (CT); On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Annual bonus 10%

Equal opportunity employer

Job summary

HomeServe USA Corp. is seeking a Digital Operations & Compliance Manager to safeguard accessibility, regulatory compliance, and operational health across our e-commerce platforms.

You will collaborate with Legal, UX, Marketing, and Product teams to ensure updates meet WCAG and legal standards and drive governance and release processes. You will prioritize issues by impact, coordinate CMS-driven changes, and manage disclosures, terms, privacy notices, and pricing content.

Qualifications

• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Manage the digital accessibility program across e-commerce sites and digital tools.
• Partner with Legal, UX, Content, Product, and Engineering to ensure accessibility and WCAG compliance.
• Prioritize accessibility issues based on impact, severity, legal risk, and effort.
• Ensure new components are reviewed for accessibility before launch.
• Coordinate website changes related to legal, privacy, and contractual requirements.
• Translate requirements into digital implementation plans in collaboration with Legal and Compliance.
• Manage updates to disclaimers, disclosures, consent language, and privacy notices.
• Oversee timely, prioritized delivery of operational website updates.
• Coordinate work across CMS admins, content teams, designers, developers, and QA.
• Support reuse of components and CMS capabilities.
• Ensure digital experiences remain accurate, secure, accessible, and on-brand.

Skills

Digital accessibility

Project management

Stakeholder management

Cross-functional collaboration

Communication

Quality assurance

WCAG knowledge

Education

Bachelor’s degree in business, marketing, digital technology, communications, or related field

Tools

Content Management Systems (CMS)

Website release processes

QA/testing processes

Job description

Position Overview

The Digital Operations & Compliance Manager is responsible for maintaining operational health, accessibility, and regulatory compliance, visibility of the company’s e-commerce websites and digital experiences. This role partners with Digital Product, Marketing, Legal, UX teams to ensure that website updates meet accessibility, legal, and quality standards. The manager establishes governance processes, coordinates required changes, monitors digital risks, and drives issues through remediation and release.

Position Overview

The Digital Operations & Compliance Manager is responsible for maintaining operational health, accessibility, and regulatory compliance, visibility of the company’s e-commerce websites and digital experiences. This role partners with Digital Product, Marketing, Legal, UX teams to ensure that website updates meet accessibility, legal, and quality standards. The manager establishes governance processes, coordinates required changes, monitors digital risks, and drives issues through remediation and release.

Responsibilities

• Manage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.
• Partner with Legal, UX, Content, Product, and Engineering to support compliance with applicable accessibility requirements and WCAG standards.
• Prioritize accessibility issues based on customer impact, severity, legal risk, and development effort.
• Ensure new components and experiences are reviewed for accessibility before launch
• Coordinate required website changes related to legal, regulatory, privacy, and contractual requirements.
• Partner with Legal and Compliance teams to translate requirements into clear digital implementation plans.
• Manage updates to DISCLAIMERS, disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.
• Manage and prioritization, and delivery of operational website updates.
• Coordinate work across business owners, CMS administrators, content teams, designers, developers, and QA
• Support the effective use of reusable components and CMS capabilities
• Help ensure that digital experiences remain accurate, consistent, secure, accessible, and on-brand.

Essential Functions

Essential Job Function

% of Time on Function

Digital Operations

80%

Project Management

20%

Total

100%

Job Requirements

• Bachelor’s degree in business, marketing, digital technology, communications, or a related field, or equivalent professional experience.
• Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD
• Working knowledge of digital accessibility principles and WCAG standards.
• Experience coordinating legal, privacy, regulatory, or compliance-related website updates.
• Familiarity with content management systems, website release processes, defect management, and quality assurance.
• Strong project management skills with the ability to manage multiple priorities and time-sensitive requirements.
• Strong communication, documentation, stakeholder management, and problem-solving skills.
• Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams.

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $91,955.16 - $122,606.89

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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