Digital Governance & Accessibility Lead

HomeServe; Norwalk (CT); On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Annual bonus potential (10%)

Job summary

HomeServe USA is seeking a Digital Operations and Compliance Manager in Norwalk, CT to oversee digital accessibility, governance, and regulatory compliance across e-commerce platforms. You will partner with Legal, UX, Content, Product, and Engineering to implement accessible, secure, and on-brand digital experiences.

The role emphasizes collaboration, risk-based decision making, and coordination of updates to disclosures, terms, and privacy notices while guiding CMS-driven changes and QA

Qualifications

• Bachelor's degree in business, marketing, digital technology, communications, or related field, or equivalent professional experience.
• Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD.
• Working knowledge of digital accessibility principles and WCAG standards.
• Experience coordinating legal, privacy, regulatory, or compliance-related website updates.
• Familiarity with content management systems, website release processes, defect management, and QA.
• Strong project management skills with the ability to manage multiple priorities and time-sensitive requirements.
• Strong communication, documentation, stakeholder management, and problem-solving skills.
• Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams.

Responsibilities

• Manage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.
• Partner with Legal, UX, Content, Product, and Engineering to support compliance with accessibility requirements and WCAG standards.
• Prioritize accessibility issues based on customer impact, severity, legal risk, and development effort.
• Ensure new components and experiences are reviewed for accessibility before launch.
• Coordinate required website changes related to legal, regulatory, privacy, and contractual requirements.
• Partner with Legal and Compliance teams to translate requirements into clear digital implementation plans.
• Manage updates to disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.
• Manage and prioritize, and delivery of operational website updates.
• Coordinate work across business owners, CMS administrators, content teams, designers, developers, and QA.
• Support the effective use of reusable components and CMS capabilities.
• Help ensure that digital experiences remain accurate, consistent, secure, accessible, and on-brand.

Skills

Digital operations

Project management

Accessibility WCAG

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

CMS

Release management

QA processes

Job description

HomeServe USA is seeking a Digital Operations and Compliance Manager in Norwalk, CT to oversee digital accessibility, governance, and regulatory compliance across e-commerce platforms. You will partner with Legal, UX, Content, Product, and Engineering to implement accessible, secure, and on-brand digital experiences.

The role emphasizes collaboration, risk-based decision making, and coordination of updates to disclosures, terms, and privacy notices while guiding CMS-driven changes and QA