Digital Operations Lead - Web, Analytics & Growth

Shatterproof; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

Shatterproof seeks a Digital Operations Specialist to manage daily operations of our web ecosystem and digital engagement platforms. You will oversee content publishing, CMS administration, and ensure accessibility and SEO standards across Shatterproof.org and microsites.

The role sits at the intersection of IT operations, content publishing, and digital marketing, enabling data-driven decisions and reliable publishing for campaigns, fundraising, and programs.

Qualifications

• 4–5+ years in web operations, digital analytics or CMS administration.
• Strong hands-on WordPress experience; familiarity with Drupal/Wix is helpful.
• HTML, CSS, JavaScript proficiency; basic PHP or frontend tooling is a plus.
• Experience with fundraising/advocacy platforms like Engaging Networks and Donor Drive.
• Understanding of donor experience, SEO, and performance optimization.

Responsibilities

• Execute timely content updates across Shatterproof.org and microsites.
• Maintain WordPress, Drupal, and Wix; perform QA with updates.
• Support Drupal↔WordPress migration including content inventories and QA.
• Troubleshoot site issues; monitor performance and suggest improvements.
• Ensure WCAG 2.1 AA accessibility compliance and accessible patterns.
• Maintain brand consistency; collaborate on layouts with marketing.
• Document CMS workflows, release procedures, and configuration notes.
• Provide training to staff who publish content.

Skills

WordPress

HTML/CSS/JS

SEO basics

WCAG 2.1 AA

Drupal familiarity

Content publishing

Analytics

Cross-functional collaboration

Troubleshooting integrations

Tools

Engaging Networks

Donor Drive

360MatchPro

Quorum

Every.org

Job description

Shatterproof seeks a Digital Operations Specialist to manage daily operations of our web ecosystem and digital engagement platforms. You will oversee content publishing, CMS administration, and ensure accessibility and SEO standards across Shatterproof.org and microsites.

The role sits at the intersection of IT operations, content publishing, and digital marketing, enabling data-driven decisions and reliable publishing for campaigns, fundraising, and programs.