Digital Member Experience Architect

The Recording Academy; United States; Remote; USD 64,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match

Generous paid time off

Job summary

The Recording Academy is seeking a Digital Member Experience Manager to lead national and chapter member-facing campaigns, content, and touchpoints. You will work with Lifecycle Marketing and cross-functional teams to deliver cohesive member experiences across email, web, app, and events.

You will craft clear messaging, support event platforms, and help optimize the member portal and community spaces, with a focus on brand voice and consistent content standards.

Qualifications

• Bachelor’s degree preferred.
• 4+ years of digital marketing, event production/management, and customer service experience.
• Experience and connections in music business, production, or education preferred.
• Knowledge of event/marketing platforms (Blackthorn, Swoogo) and familiarity with Salesforce Marketing Cloud or similar CRM.

Responsibilities

• Execute and support membership engagement initiatives across national and chapter programming, awards, advocacy, education, partnerships, and marketing campaigns, including content development, email communications, and updates to GRAMMY.com and other digital platforms.
• Develop and execute copy for member-facing campaigns, translating awards process information, program goals, and promotional priorities into clear content across email, web, app, and event platforms.
• Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging for member programs, events, and initiatives.
• Manage and update public-facing membership pages and member-related content in the GRAMMY app and member portal.
• Oversee the department’s use of event and digital platforms, ensuring messaging alignment and timely publication.
• Collaborate with the Member Experience data lead to surface chapter events on the Member Portal.

Skills

Bachelor’s Degree

Digital marketing

Event management

Customer service

Music industry

Blackthorn

Swoogo

Salesforce MC

Copywriting

Brand voice

WordPress

Channel campaigns

Slack/Discord

Cross-functional

Campaign metrics

Zoom

Canva

Adobe

Microsoft Office

Education

Bachelor’s degree or higher

Tools

Blackthorn

Swoogo

WordPress

Salesforce Marketing Cloud

Job description

The Recording Academy is seeking a Digital Member Experience Manager to lead national and chapter member-facing campaigns, content, and touchpoints. You will work with Lifecycle Marketing and cross-functional teams to deliver cohesive member experiences across email, web, app, and events.

You will craft clear messaging, support event platforms, and help optimize the member portal and community spaces, with a focus on brand voice and consistent content standards.