Digital Member Experience Lead

Recording Academy; United States; Remote; USD 64,000 - 71,000; Full time

Benefits offered by this job

Benefits package

Medical, dental, and vision coverage

401k match

Generous paid time off

Job summary

The Recording Academy seeks a Digital Member Experience Manager to lead national and chapter member-facing campaigns, content, and communications across email, web, app, and events. You will partner with Lifecycle Marketing, IT, Creative Services, and chapter teams to ensure cohesive messaging and engaging member experiences.

You will develop copy, manage CMS updates, and coordinate across platforms while maintaining brand voice and standards.

Qualifications

• Bachelor’s degree preferred.
• 4+ years of digital marketing, event production/management, and customer service in entertainment or media.
• Experience with music industry or education preferred.
• Familiar with Blackthorn, Swoogo, or similar tools (brand/messaging review, not integrations).
• Experience with CMS like WordPress and multi-channel campaigns across email, web, app, and events.

Responsibilities

• Execute and support membership engagement initiatives across national and chapter programs.
• Develop and edit copy for member-facing campaigns across email, web, app and events.
• Coordinate with Chapter teams and internal stakeholders to shape messaging.
• Manage public-facing membership pages and content in apps and portals.
• Oversee event/digital platforms and ensure brand-aligned builds and timely publication.
• Collaborate with the Member Experience data lead to surface events on the Member Portal.
• Create reusable event templates and establish turnaround times for chapter requests.
• Coordinate email, web, app, and event execution and perform quality checks.
• Support beta moderation for community platforms like Slack and establish engagement standards.
• Assist post-event evaluation with reporting and stakeholder summaries.

Skills

Digital marketing

Event management

Customer service

Copywriting

CMS

Education

Bachelor's degree

Tools

Blackthorn

Swoogo

Salesforce Marketing Cloud

WordPress

Slack

Discord

Zoom

Canva

Adobe

Microsoft Office

Job description

The Recording Academy seeks a Digital Member Experience Manager to lead national and chapter member-facing campaigns, content, and communications across email, web, app, and events. You will partner with Lifecycle Marketing, IT, Creative Services, and chapter teams to ensure cohesive messaging and engaging member experiences.

You will develop copy, manage CMS updates, and coordinate across platforms while maintaining brand voice and standards.