Digital Media/Marketing Staff (Seasonal)

The Summit Bechtel Reserve; Glen Jean (WV); On-site; USD 18,000 - 19,000; Full time

Job summary

The Summit Bechtel Reserve is seeking an IT Support Intern to provide front-line technical assistance to staff across the Summit, focusing on end-user support, printers, networks, and software troubleshooting. You will help with A/V setup for camp events, trainings, and programs.

Ideal candidates are comfortable with computers, can communicate clearly in English, and are willing to work evenings or weekends as needed. Housing and camp life logistics are provided as part of the internship.

Qualifications

• Minimum age 18+.
• Comfortable with computers and basic troubleshooting.
• Prior IT support or A/V experience is a plus but not required.
• Clear communication of technical concepts in plain English.
• Willingness to work flexible hours including evenings and weekends.
• Willing to become a registered Scouting America member (background screening).
• Familiarity with Microsoft Teams for daily work communication.

Responsibilities

• Provide end-user technical support to staff, including troubleshooting desktop, laptop, and mobile device issues.
• Connect and configure printers and other peripherals for staff offices and program areas.
• Assist staff with downloading, installing, and configuring software and applications.
• Diagnose and resolve hardware and software issues, escalating more complex problems as needed.
• Set up, test, and operate A/V equipment (sound systems, projectors, microphones, screens).
• Support network connectivity troubleshooting (Wi‑Fi, wired connections) across camp facilities.
• Model the Scout Oath and Law in daily interactions.
• Maintain a clean, organized, inspected, neat, and safe work area.
• Perform additional duties assigned by SBR leadership.
• Abide by policies and procedures outlined in the SBR staff handbook.

Skills

Basic IT support

Printers & networks

Troubleshooting

Communication

Flexibility

Tools

Microsoft Teams

Job description

Position Overview

The IT Support Intern provides front-line technical support to staff and departments across the Summit. This role is primarily focused on end-user support helping staff connect to printers and networks, troubleshooting software, and resolve everyday computer issues. You will help support A/V equipment setup and operation for camp events, trainings, and programs.

Position Overview

The IT Support Intern provides front-line technical support to staff and departments across the Summit. This role is primarily focused on end-user support helping staff connect to printers and networks, troubleshooting software, and resolve everyday computer issues. You will help support A/V equipment setup and operation for camp events, trainings, and programs.

Key Responsibilities

• Provide end-user technical support to staff, including troubleshooting desktop, laptop, and mobile device issues
• Connect and configure printers and other peripherals for staff offices and program areas
• Assist staff with downloading, installing, and configuring software and applications
• Diagnosing and resolve hardware and software issues, escalating more complex problems as needed
• Set up, test, and operate A/V equipment (sound systems, projectors, microphones, screens)
• Support network connectivity troubleshooting (Wi-Fi, wired connections) across camp facilities
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Comfortable working with computers, common software, and basic troubleshooting
• Prior experience in ITsupport, A/V, or a related field is a plus but not required
• Proficient communications skills to describe variable technical knowledge to common English
• Willingness to work flexible hours, including evenings, weekends, and around camp events
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 10 hours daily and ability to lift/move up to 50 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High-level emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Salary: $1600 - $1700 per month