Digital Marketing Experience Manager II

Sarah Seeks Adventure; Cincinnati, Northern (OH, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Sarah Seeks Adventure is seeking a Digital Experience Marketing Manager II to lead cross-functional digital projects across mobile and desktop platforms. You will drive UX/UI improvements, collaborate on roadmaps, and coordinate with IT, Product, and Marketing to enhance online experiences for customers.

The role requires 3–5 years in digital marketing or related fields, experience with eCommerce flows, and a Bachelor's degree in Marketing or a related discipline.

Qualifications

• 3–5 years in digital marketing, digital experience, eCommerce, UX/UI, or related disciplines.
• Experience with website shopping carts, online ordering flows, or digital self-service platforms.
• Bachelor's degree or equivalent in Marketing or related field; Marketing preferred.

Responsibilities

• Define and implement digital experience projects across mobile and desktop.
• Conduct UAT and Testing Plan development and execution.
• Collaborate on roadmap and strategy for digital experiences.
• Troubleshoot in-production UX and performance issues with IT.
• Draft wireframes and user flows for eCommerce experiences.

Skills

Cross-functional collaboration

UX/UI familiarity

Wireframing

Figma

Analytical skills

Education

Bachelor's degree in Marketing or related field

Tools

Figma

Wireframing tools

Job description

The Digital Experience Marketing Manager II role is responsible for working cross-functionally with IT, Product, Contact Center Ops, Branding and Marketing to develop digital experience projects to enhance our experience for both new and existing customers. This role will work across all digital platforms (mobile/desktop), for both altafiber - Hawaiian Telcom, including: altafiber.com, Hawaiiantel.com, website shopping carts, company self-service platforms - applications.

Essential Functions

• Establish requirements, test, and execute projects based on the digital experience roadmap, for both mobile and desktop; this includes monthly, quarterly, and off-cycle projects
• User Acceptance Testing (UAT)
  • Testing Plan Creation
  • Testing Plan Execution (Monthly, quarterly, and off-cycle)
• Assist with Digital Experience Roadmap Creation and the strategy behind the roadmap
• Work with IT to solve in-production user experience and performance issues affecting our digital platforms as well as needed enhancements and improvements
• Collaborate with IT, Product, and Marketing teams to create wireframes, user flows, and experience requirements for digital enhancements across websites, shopping carts, and self-service applications

Experience

• 3 to 5 years in digital marketing, digital experience, eCommerce, UX/UI, or related disciplines
• Experience working with website shopping carts, online ordering flows, digital self-service platforms, or eCommerce experiences preferred

Education

Four years of College resulting in a Bachelor's Degree or equivalent

Marketing or Digital Marketing major preferred

Special Knowledge, Skills and Abilities

• Strong communication skills, both written and oral
• Experience with wireframing, UX design, customer journey mapping, eCommerce ordering flows, and Figma or similar prototyping tools preferred
• Excellent organization and project management skills
• Strong analytical skills
• Ability to work on multiple projects
• Ability to work independently
• Strong attention to detail
• Ability to work cross-functionally

Supervisory Responsibility

No supervisory responsibility