Digital Experience Lead — UX & eCommerce

altafiber.com; Cincinnati, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

AltaFiber seeks a Digital Experience Marketing Manager II to lead cross-functional projects with IT, Product, Branding and Marketing, enhancing experiences for new and existing customers across altafiber.com, Hawaiiantel.com, and self-service platforms.

This role spans mobile and desktop across ecommerce flows, shopping carts, and self-service apps, partnering with teams to wireframe, map customer journeys, and test via UAT. A Bachelor's degree and 3–5 years in related fields are preferred.

Qualifications

• Bachelor's degree or equivalent required.
• Marketing or Digital Marketing major preferred.
• Experience with UX design, customer journey mapping, and eCommerce flows.
• Ability to manage multiple projects and work cross-functionally.

Responsibilities

• Establish requirements, test, and execute digital projects across mobile and desktop platforms.
• Create wireframes, user flows, and experience requirements for digital enhancements.
• Collaborate with IT, Product, and Marketing to resolve in-production UX issues and roadmap.
• Support roadmap creation and project management for digital experience initiatives.

Skills

Strong communication skills

UX design

Customer journey mapping

Project management

Attention to detail

Cross-functional collaboration

User testing

Education

Bachelor's degree or equivalent

Marketing or Digital Marketing major preferred

Tools

Figma

Prototype tools

Job description

AltaFiber seeks a Digital Experience Marketing Manager II to lead cross-functional projects with IT, Product, Branding and Marketing, enhancing experiences for new and existing customers across altafiber.com, Hawaiiantel.com, and self-service platforms.

This role spans mobile and desktop across ecommerce flows, shopping carts, and self-service apps, partnering with teams to wireframe, map customer journeys, and test via UAT. A Bachelor's degree and 3–5 years in related fields are preferred.