Digital Mail Center Lead, Operations & SOP

Aventiv; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Aventiv in Tampa, Florida is seeking a Mail Center Supervisor to lead the daily workflow of our digital mail center, ensuring that operational needs meet the Service Level Agreement and that all security protocols and deliveries are executed with precision.

This role partners with the warehouse manager to share updates, maintain vendor relations, promote continuous improvement, enforce 5S and safety guidelines, and produce accurate daily production reports for leadership.

Qualifications

• 3+ years of relevant experience.
• Bachelor's degree preferred.

Responsibilities

• Lead daily workflow of the digital mail center to meet SLA.
• Uphold standards and procedures for mail operations, including security protocols and deliveries.
• Meet with warehouse manager for updates and information pertinent to operations or employee issues.
• Maintain local vendor relations and report problems to Administrative Services for follow-up.
• Own opportunities for exploring improvement areas.
• Ensure all floor employees comply with safety guidelines.
• Drive SOP and SLA adherence on the production floor.
• Communicate effectively to plan, prioritize, and complete tasks.
• Complete daily production reports.
• Provide end-of-day updates with the warehouse manager.
• Perform other related duties as assigned.

Skills

Communication

PC & scanning equipment

Excel

SLA knowledge

5S

Education

Bachelor's degree in Business Administration or related field

Job description

Aventiv in Tampa, Florida is seeking a Mail Center Supervisor to lead the daily workflow of our digital mail center, ensuring that operational needs meet the Service Level Agreement and that all security protocols and deliveries are executed with precision.

This role partners with the warehouse manager to share updates, maintain vendor relations, promote continuous improvement, enforce 5S and safety guidelines, and produce accurate daily production reports for leadership.