Digital Literacy Concierge & Tech Help Desk

mccneb; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

Metropolitan Community College (MCC) Fort Omaha Campus seeks an Information Literacy Concierge to welcome students, faculty, staff and community members at the Digital Express and guide them to resources and assistance with technology and campus services.

The role requires strong customer service, solid tech skills, and the ability to assist a diverse range of patrons in a fast-paced environment while maintaining an inclusive learning atmosphere.

Qualifications

• Associates degree.
• 1 year of direct customer service experience in a fast-paced environment.
• Experience in Educational, Library or Social Services setting preferred.
• Proficiency in English; multilingual preferred (Spanish helpful).
• Equivalent combination of education and/or work experience will be considered.
• Must pass background check.

Responsibilities

• Assist students with orienting to college resources and tools such as Canvas/Student Links on the MCC Portal, OneDrive, Password Change Station and MyHub.
• Assist community members in orientation to technology, browsers, and train them on device usage (smartphone, tablet, laptop, desktop).
• Answer telephones, transfer calls, and schedule tech-assistance appointments.
• Handle meeting and study room reservations within Digital Express and assist with tech setup.
• Greets patrons and maintains a supportive, inclusive learning environment.
• Ensure Digital Express sign‑in at front desk kiosk and proper security when opening/closing.
• Provide customer service by checking technology materials in/out and updating patron records.
• Promote and complete paperwork to initiate a Digital Express membership and promote programming.

Skills

Customer service

Technical skills

Communication

Organization

Multicultural sensitivity

Problem solving

Data handling

Education

Associates degree

English proficiency

Experience in education/library

Tools

CRM systems

Microsoft Office

Data transfer knowledge

Job description

Metropolitan Community College (MCC) Fort Omaha Campus seeks an Information Literacy Concierge to welcome students, faculty, staff and community members at the Digital Express and guide them to resources and assistance with technology and campus services.

The role requires strong customer service, solid tech skills, and the ability to assist a diverse range of patrons in a fast-paced environment while maintaining an inclusive learning atmosphere.