Library Assistant

Metropolitan-Community-College; Kansas City (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Metropolitan Community College is seeking staff to provide customer service to library patrons, including circulation, reference support, and technical assistance. You will check materials in and out, process inter-library loans, manage fines and notices, and help maintain library systems and inventory.

Strong communication and computer skills are essential. The role involves shelving and organizing the collection, ensuring equipment is functional, and assisting patrons with reference inquiries.

Qualifications

• High School Diploma or GED required.
• One year of library support or related experience preferred.
• Associate's Degree preferred.

Responsibilities

• Provide customer service to library patrons via phone, in person, and online.
• Check materials in/out, circulate, and manage holds and requests using library systems.
• Handle fines, notices, invoices, and maintain accurate records.
• Provide routine technical support and guide patrons to appropriate staff.
• Process inter-library loans and assist with loan policies.
• Maintain library inventory and supplies; ensure equipment is in working order.
• Maintain and organize the library collection, perform shelving and shelf-reading.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Computer literacy

Cash handling

Shelf-reading

Bibliographic knowledge

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Library databases

Circulation software

Job description

Incumbents provide customer service to all library patrons including circulation, acquisition, and technical support.

• Provides customer service to include answering phone calls and greeting patrons, responding to routine reference-related inquiries, and referring patrons to librarians for further assistance
• Checks materials in and out; circulates, reviews and adds requests for, and discharges books and other library materials by utilizing applicable online systems and databases; adds and scans barcodes on library materials
• Collects fees, prepares and sends out notices, invoices, bills, and work orders, and maintains records; work may involve researching and compiling information
• Provides routine technical support as requested; work may involve assisting patrons in resolving routine issues and referring the issue to the appropriate department/personnel when needed
• Processes inter-library loans and student information; work may involve providing patrons information regarding loan policies and procedures
• Maintains library inventory and supplies, restocks supplies as needed, and ensures that all equipment, such as computers and printers, are in working order
• Maintains and arranges the library collection, to include following shelving and shelf-reading procedures, and removing damaged materials
• Perform other duties as assigned

Minimum Qualifications:

• High School Diploma OR G.E.D.
• One (1) year library support or related experience

Preferred Qualifications:

• Associate's Degree

Knowledge, Skills and Abilities:

• Knowledge of literature
• Knowledge of applicable computer programs
• Knowledge of customer service principles
• Knowledge of Dewey Decimal System
• Knowledge of library principles and practices
• Skilled in using a computer and related software applications
• Skilled in providing customer service
• Skilled in handling cash
• Skilled in sorting books alphanumerically
• Skilled in providing training
• Skilled in preparing routine reports
• Skilled in designing and maintaining library displays
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements

Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

EEO Statement:

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.