Digital Lending Experience Specialist

Ascend; Wallingford (CT); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Ascend is seeking a Digital Lending & Customer Experience Analyst to enhance the lending experience while ensuring compliance and optimization throughout the process. This hybrid role requires someone skilled in credit analysis, customer service, and process improvement.

The ideal candidate possesses 3–5 years of relevant experience, strong organizational abilities, and a commitment to delivering exceptional customer experiences.

Qualifications

• 3–5 years of experience in credit analysis, underwriting, or loan review.
• Experience with consumer, marine, or commercial lending preferred.
• Ability to manage multiple applications in a digital workflow with high accuracy.

Responsibilities

• Own the application lifecycle from submission through funding.
• Perform pre- and post-funding quality checks.
• Build and maintain trusted dealer relationships.

Skills

Credit fundamentals knowledge

Organizational skills

Verbal communication skills

Analytical mindset

Education

Bachelor’s degree in finance, Accounting, Business, or equivalent work experience

Tools

Microsoft Office

Reporting tools

LOS/CRM/workflow tools

Job description

Ascend is seeking a Digital Lending & Customer Experience Analyst to enhance the lending experience while ensuring compliance and optimization throughout the process. This hybrid role requires someone skilled in credit analysis, customer service, and process improvement.

The ideal candidate possesses 3–5 years of relevant experience, strong organizational abilities, and a commitment to delivering exceptional customer experiences.