Senior Digital Lending & Relationship Leader

Renasant Bank; Hattiesburg (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Renasant Bank is seeking a Digital Consumer Relationship Manager to deliver a best-in-class digital experience, driving growth in consumer loans and deposits through online and virtual channels.

The role focuses on balancing technology with human interaction, overseeing online loan origination, and advising customers on tailored financial solutions while maintaining strict compliance and service standards.

Qualifications

• Minimum 2 years of customer service in a retail bank or digital banking environment.
• Minimum 1 year of consumer loan experience or credit administration.
• Knowledge of consumer lending process and loan products.
• Able to translate customer needs into sales opportunities.
• Proficient with MS Office and digital tools for tracking performance.

Responsibilities

• Deliver best-in-class digital customer experience by applying the bank's sales methodology and understanding customers' financial needs.
• Generate consumer loans, mortgages, deposits, and other products digitally through internal channels.
• Maintain a customer-centric, tech-enabled relationship management process balancing digital tools with human touch.
• Ensure consumer loans meet credit and compliance requirements; collaborate with Credit to assess risk.
• Oversee online consumer loan origination from application through closing and document handling.
• Investigate and resolve customer problems and inquiries.
• Grow loan relationships while managing credit risk within the portfolio.
• Collaborate with retail branches to provide seamless online loan origination and documentation.
• Engage in community activities to advocate for the bank and customers.
• Maintain knowledge of bank products, services, and systems.

Skills

Customer service

Digital banking

Relationship mgmt

Sales skills

Credit underwriting

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Renasant Bank is seeking a Digital Consumer Relationship Manager to deliver a best-in-class digital experience, driving growth in consumer loans and deposits through online and virtual channels.

The role focuses on balancing technology with human interaction, overseeing online loan origination, and advising customers on tailored financial solutions while maintaining strict compliance and service standards.