Digital Learning Operations Specialist: LMS & CRM

OpenKrill; Stati Uniti; Ibrido; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work schedule

Generous leave allowance

Hybrid work in Amsterdam (Netherlands)

Descrizione del lavoro

GRI is seeking a Digital Learning Operations Specialist to keep our digital learning services running smoothly. You will manage the LMS, CRM, CMS, and reporting tools, ensuring accurate information, reliable enrollment, and coordinated issue resolution across internal teams and external providers.

You will focus on the GRI Academy’s learning infrastructure, supporting day-to-day operations, data integrity, and customer experiences, with opportunities to influence broader digital learning

Competenze

• Experience maintaining an LMS and enrollment processes.
• Coordinate operation of digital platforms and integrations with internal and external teams.
• Manage high volume customer inquiries with a ticketing system.
• Develop or support digital learning products and services (e-learning).
• Work across LMS, CRM, CMS and webshop systems with accurate data flows.

Mansioni

• Coordinate day-to-day operation of the Academy's digital learning infrastructure (LMS and webshop connections).
• Maintain course information, pricing, enrolment flows and data across platforms.
• Investigate issues and coordinate resolution with internal teams and external providers.
• Document processes, system dependencies and operational procedures.
• Produce recurring reports and dashboards to monitor performance and trends.
• Identify opportunities to simplify processes and improve reliability of Academy operations.
• Support Academy projects by coordinating actions and updates for stakeholders.
• Escalate significant issues to the Academy Programme Manager and coordinate with teams.

Conoscenze

LMS operations

Data analysis

Customer support

Cross-functional collaboration

Strumenti

Power BI

Microsoft Dynamics

Zendesk

Stripe

Descrizione del lavoro

GRI is seeking a Digital Learning Operations Specialist to keep our digital learning services running smoothly. You will manage the LMS, CRM, CMS, and reporting tools, ensuring accurate information, reliable enrollment, and coordinated issue resolution across internal teams and external providers.

You will focus on the GRI Academy’s learning infrastructure, supporting day-to-day operations, data integrity, and customer experiences, with opportunities to influence broader digital learning