Digital Insights & CX Strategy Lead

Usbank; West Chicago (IL); Hybrid; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Paid vacation

Holiday pay

Disability coverage

Parental leave

Job summary

U.S. Bank is seeking a Digital Insights Program Manager to design customer measurement programs that reveal needs and growth opportunities. You will partner with multiple lines and cross-functional teams to drive CX insights informing product roadmaps and experiences.

The role emphasizes turning feedback into actionable actions, strategic analysis, and leadership across digital channels. Hybrid work expectations and extensive data storytelling are key.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–8 years of experience in project management activities.
• Experience with CX platforms such as Qualtrics or similar CX platforms.

Responsibilities

• Lead the design, implementation, and optimization of Voice of the Customer measurement programs across digital channels and experiences
• Partner with product owners, marketing technology teams, researchers, analysts and business leaders to develop measurement strategies aligned to business objectives
• Develop reporting dashboards and insights that communicate customer satisfaction, experience drivers, behavioral signals, and performance metrics
• Identify feedback gaps and implement measurement enhancements that enable meaningful customer insights
• Build strong partnerships across the organization and serve as a trusted partner on customer experience measurement and digital performance
• Ensure accuracy, consistency, and integrity across analysis, reporting, and documentation
• Analyze complex datasets to identify patterns, opportunities, risks, and drivers of customer satisfaction
• Synthesize quantitative, qualitative and behavioral evidence into clear, actionable recommendations that influence business priorities and product roadmaps.

Skills

Analytical skills

Data storytelling

Dashboard creation

Communication

Education

Bachelor's degree or equivalent

Tools

Tableau

Power BI

Qualtrics

Adobe Analytics

Job description

U.S. Bank is seeking a Digital Insights Program Manager to design customer measurement programs that reveal needs and growth opportunities. You will partner with multiple lines and cross-functional teams to drive CX insights informing product roadmaps and experiences.

The role emphasizes turning feedback into actionable actions, strategic analysis, and leadership across digital channels. Hybrid work expectations and extensive data storytelling are key.