Digital CX Insights & Measurement Lead

Us Bank; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Paid sick leave

Job summary

U.S. Bank seeks a Digital Insights Program Manager to develop customer measurement programs that drive customer needs understanding and growth opportunities.

You will partner with multiple lines and cross-functional teams to align measurement strategies with business objectives, inform product roadmaps, and translate insights into actionable actions. This role requires strategic, analytical thinking and the ability to translate complex data into clear recommendations that influence

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–8 years of experience in project management activities.
• 3+ years of experience in CX, analytics, consulting, or market research.
• Strong analytical, problem-solving, and communication skills.
• Experience translating business questions into measurement frameworks.
• Knowledge of CSAT and NPS tracking programs.
• Experience with CX platforms such as Qualtrics.

Responsibilities

• Lead design, implementation, and optimization of VoC measurement programs.
• Partner with product owners and teams to develop measurement strategies.
• Develop dashboards and insights communicating satisfaction and performance metrics.
• Identify gaps and implement enhancements for meaningful insights.
• Build partnerships and act as a trusted CX measurement advisor.
• Ensure data accuracy and integrity across analyses and reports.
• Analyze datasets to identify patterns, risks, and drivers of satisfaction.
• Synthesize evidence into actionable recommendations for roadmaps.

Skills

Voice of the Customer

Measurement design

Data storytelling

Tableau

Power BI

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Tableau

Power BI

Adobe Analytics

Quantum Metric

Job description

U.S. Bank seeks a Digital Insights Program Manager to develop customer measurement programs that drive customer needs understanding and growth opportunities.

You will partner with multiple lines and cross-functional teams to align measurement strategies with business objectives, inform product roadmaps, and translate insights into actionable actions. This role requires strategic, analytical thinking and the ability to translate complex data into clear recommendations that influence