Digital Insights & CX Measurement Lead

Usbank; Minneapolis (MN); Hybrid; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Parental leave

Sick leave

Job summary

U.S. Bank seeks a Digital Insights Program Manager to develop customer measurement programs that inform product strategy, digital experiences, and business decisions. You will partner with multiple lines and cross‑functional teams to turn insights into action.

This role focuses on designing VOC programs, building dashboards, and translating customer feedback into measurable improvements that impact product roadmaps and experience strategies.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Five to eight years of experience in project management activities.
• Three or more years of experience in customer experience, consumer insights, analytics, consulting, or market research.

Responsibilities

• Lead the design, implementation, and optimization of Voice of the Customer measurement programs across digital channels and experiences.
• Partner with product owners, marketing technology teams, researchers, analysts and business leaders to develop measurement strategies aligned to business objectives.
• Develop reporting dashboards and insights that communicate customer satisfaction, experience drivers, behavioral signals, and performance metrics.
• Identify feedback gaps and implement measurement enhancements that enable meaningful customer insights.
• Build strong partnerships across the organization and serve as a trusted partner on customer experience measurement and digital performance.
• Ensure accuracy, consistency, and integrity across analysis, reporting, and documentation.
• Analyze complex datasets to identify patterns, opportunities, risks, and drivers of customer satisfaction.
• Synthesize quantitative, qualitative and behavioral evidence into clear, actionable recommendations that influence business priorities and product roadmaps.

Skills

Voice of the Customer

Measurement design

Dashboards

Data storytelling

Stakeholder management

Cross-functional collaboration

Strong communication

Education

Bachelor's degree or equivalent work experience

Tools

Tableau

Power BI

Qualtrics

Adobe Analytics

Quantum Metric

Job description

U.S. Bank seeks a Digital Insights Program Manager to develop customer measurement programs that inform product strategy, digital experiences, and business decisions. You will partner with multiple lines and cross‑functional teams to turn insights into action.

This role focuses on designing VOC programs, building dashboards, and translating customer feedback into measurable improvements that impact product roadmaps and experience strategies.