Digital Innovation Leader

001 Brown & Brown, Inc; Daytona Beach (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Support

Paid Time Off

Job summary

Brown & Brown, Inc. is seeking a Digital Innovation Leader to translate strategy into practical digital solutions that accelerate growth and improve client experience within the Small Business segment. This hands-on role builds and deploys tools and workflows to enhance broker efficiency and client outcomes.

The leader collaborates across enterprise digital teams to ensure the right platforms are used, while guiding AI and automation initiatives to reduce costs and improve service quality.

Qualifications

• Experience delivering digital tools, automation, or workflow improvements in a commercial environment.
• Strong understanding of the insurance broking value chain (sales, placement, servicing).
• Ability to translate business needs into digital requirements and practical solutions.
• Hands-on experience with CRM, workflow automation, dashboards, or martech tools.
• Comfortable working across business and technical teams to drive execution.

Responsibilities

• Translate Small Business strategy into actionable digital initiatives, tools, and workflows.
• Identify practical digital opportunities that improve acquisition, retention, placement, and servicing.
• Act as a trusted advisor to segment leadership on digital enablement and capability building.
• Build and deploy digital tools (CRM enhancements, workflow automation, appetite tools, dashboards) to improve broker efficiency and client outcomes.
• Develop repeatable digital playbooks for acquisition, placement, and servicing.

Skills

Digital tool delivery

Automation experience

Cross-functional collaboration

Strategic thinking

Tools

CRM

Workflow automation

Dashboards

Martech tools

Job description

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Digital Innovation Leader to join our growing team! The Digital Innovation Leader is a hands‑on builder responsible for identifying, developing, and deploying digital capabilities that accelerate growth, improve placement outcomes, and enhance client experience across the Small Business segment.

This role translates business strategy into practical digital solutions — tools, workflows, insights, and automation — that strengthen broker engagement and improve operational efficiency. This leader works across business units and enterprise digital teams to ensure Small Business leverages the right platforms, avoids duplication, and continuously improves its digital maturity.

Digital Strategy Translation

• Strategy translation — Convert Small Business strategy into actionable digital initiatives, tools, and workflows.
• Identify practical digital opportunities that improve acquisition, retention, placement, and servicing.
• Act as a trusted advisor to segment leadership on digital enablement and capability building.

Digital Capability Building

• Digital tool development — Build and deploy digital tools (CRM enhancements, workflow automation, appetite tools, dashboards) that improve broker efficiency and client outcomes.
• Develop repeatable digital playbooks for acquisition, placement, and servicing.
• Build a broker‑free zone digital ecosystem that drives new customer acquisition, self‑service, and improved customer retention.
• Assess digital maturity and recommend incremental improvements.

Cross‑Functional Execution

• Cross‑functional coordination — Partner with enterprise digital, data engineering, BI, and product teams to deliver segment priorities.
• Work closely with sales and placement teams to ensure digital tools support front‑line workflows.
• Integrate carrier digital capabilities (APIs, appetite tools, pricing engines) into broker workflows.

Digital Engagement & Experience

• Improve conversion across digital journeys (quote → bind → onboard → retain).
• Support development of digital and hybrid engagement models that strengthen broker relationships.
• Enhance client experience through low‑touch, high‑quality digital servicing.

Insights & Analytics

• Build dashboards and insights that improve visibility into portfolio performance (revenue, margin, retention, loss ratios).
• Provide actionable insights that help brokers match risk to capacity more effectively.
• Support predictive analytics initiatives by translating business needs into data requirements.

AI & Automation

• Identify and execute automation opportunities that reduce cost‑to‑serve and improve service quality.
• Deploy lightweight AI tools (summarization, workflow automation, appetite matching) that enhance broker productivity.

Skills and Experience to be Successful

• Experience delivering digital tools, automation, or workflow improvements in a commercial environment.
• Strong understanding of the insurance broking value chain (sales, placement, servicing).
• Ability to translate business needs into digital requirements and practical solutions.
• Hands‑on experience with CRM, workflow automation, dashboards, or martech tools.
• Comfortable working across business and technical teams to drive execution.
• Operates with pace, pragmatism, and a bias for action.
• Experience in small commercial, personal lines, or employee benefits distribution.
• Preferred Familiarity with carrier digital capabilities (APIs, appetite tools, pricing engines).
• Preferred Exposure to AI‑enabled tools or automation platforms.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two‑partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high‑performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.