Employee Benefits Administrator

001 Brown & Brown, Inc; Saint Petersburg (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

PTO and holidays

Job summary

Brown & Brown, Inc. in Florida seeks a Benefits Administrator to provide high-quality service to employees about their benefits plans. You will answer inquiries, resolve issues, and help staff understand and use their benefits effectively.

The role includes enrollment, changes, terminations, claims review with carriers, and creating benefits communications and orientations for employees.

Qualifications

• Minimum 1–2 years in account management, client services, or related field.
• Florida Life & Health Insurance license (2-15) within 30 days of hire.
• Valid driver’s license and proficient MS Office/Excel skills.

Responsibilities

• Serve as the primary contact for employees with questions about benefits.
• Assist enrollment, changes, terminations, and processing with accuracy.
• Review benefits claims with carriers or third parties as needed.
• Develop benefits communications and provide orientation to staff.

Skills

Customer service

Communication

Confidentiality

Travel

Education

High school diploma or GED

Associate or Bachelor degree preferred

Tools

MS Office Suite

Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary: The Benefits Administrator is responsible for providing high-quality customer service to employees regarding their benefits plans. This role involves answering inquiries, resolving issues, and ensuring that employees understand and effectively utilize their benefits. The Benefits Administrator will work closely with internal teams and carrier partners to deliver timely and accurate support.

Essential Duties and Functions

• Client Support:
  • Serve as the primary point of contact for employees with questions or issues related to their benefits plans.
  • Provide clear and accurate information about benefits options, coverage, enrollment procedures, and claims processes.
  • Address and resolve employee inquiries and concerns via phone, email, or in-person interactions.
• Benefits Administration:
  • Assist employees with benefits enrollment, changes, and terminations, ensuring accurate and timely processing.
  • Review and process benefits claims, working with insurance carriers or third-party administrators as needed.
  • Maintain and update employee benefits records and documentation.
• Administration Support:
  • Investigate and resolve complex benefits issues or discrepancies, coordinating with internal teams or external vendors as necessary and follow up with employees to ensure that issues are resolved to their satisfaction.
• Communication and Education:
  • Develop and distribute benefits-related communications, including informational materials, updates, and newsletters.
  • Conduct benefits orientations or workshops to educate employees about their benefits options and changes.
  • Provide one-on-one assistance to employees to help them understand their benefits and make informed decisions.

Competencies

• Analytical- the individual collects data and can create and delivering an analytical presentation.
• Technical Skills- the individual pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently, follows policies and procedures, supports organization’s goals and values.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, is a team player, and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, develops alternative solutions, gathers, and analyzes information skillfully and maintains confidentiality.
• Customer Service- Manages escalated customer service situations especially where emotional or difficult customer situations are involved.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Quantity- the individual meets productivity standards, completes work in a timely manner.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events, and is a good multitasker.
• Dependability- the individual is dependable and punctual with teammates, clients, and prospects.
• Initiative- the individual shows personal initiative in accessing resources both internally and externally to bring growing value to the team and grow professionally over time.

Qualifications

• Required
  • Minimum of high school diploma or general education degree (GED)
  • 1-2 years of experience in account management, client services, or a related field.
  • Florida Life & Health Insurance license (2-15) within 30 days of hire
  • Valid driver’s license
  • Proficient with MS Office Suite and Excel
  • Organizational, verbal, and written communication skills.
  • Ability to maintain a high level of confidentiality.
  • Travel may be required
• Preferred
  • Associate’s or Bachelor’s in a business or financial related discipline or experience in lieu of degree
  • Professional designation
  • Minimum typing speed of 40 to 50 words per minute
  • Agency Management System knowledge

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits

• ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness

• Free Mental Health & Enhanced Advocacy Services

Beyond Benefits

• Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer

We are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.