Digital Hub Ops Lead — Hybrid, High-Impact Programs

CROCS; Westwood (MA); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life and AD&D insurance

Short and long-term disability

Employee assistance program

Job summary

Crocs, Inc. is seeking a Digital Hub Operations Manager to orchestrate planning, execution, and governance of strategic Digital Commerce initiatives.

You will manage cross-functional programs, track milestones, risks, budgets, and provide executive-level reporting. In this role, you will lead the Digital Hub agenda, coordinate reviews and leadership forums, and drive alignment with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams.

Qualifications

• BS or BA in business, marketing or related field or equivalent experience.
• 5+ years of marketing operations experience with budget management and on-time delivery.
• Strong process organizational change and process implementation experience.
• Project management experience with time management and priority setting.
• Leadership of large cross-functional and geographic teams.
• Ability to adapt to changing priorities and complexity.
• Excellent written and verbal communication with all levels of seniority.
• Proficiency in Excel and related analytics tools.
• Hands-on experience with a project management system.

Responsibilities

• Lead planning, execution, and governance of strategic Digital Commerce initiatives.
• Manage a portfolio of cross-functional programs with milestones, risks, budgets, and exec-level reporting.
• Serve as operational lead for Digital Hub activities and governance forums.
• Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams for alignment.
• Lead organizational change initiatives across international and local groups.
• Identify bottlenecks and implement scalable process improvements.
• Build executive presentations, dashboards, and status reports.
• Establish and maintain PM standards, tools, and processes.
• Promote teamwork, accountability, and operational excellence in Digital Commerce.
• Analyze needs and propose governance or structural improvements for growth.

Skills

Marketing operations

Budget management

Process implementation

Project management

Cross-functional leadership

Excel

Communication

Time management

Problem solving

Stakeholder management

Education

BS or BA in business, marketing or related field or equivalent experience

Tools

Excel

Project management system

Job description

Crocs, Inc. is seeking a Digital Hub Operations Manager to orchestrate planning, execution, and governance of strategic Digital Commerce initiatives.

You will manage cross-functional programs, track milestones, risks, budgets, and provide executive-level reporting. In this role, you will lead the Digital Hub agenda, coordinate reviews and leadership forums, and drive alignment with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams.