Digital Hub Operations Manager

CROCS; Westwood (MA); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life and AD&D insurance

Short and long-term disability

Employee assistance program

Job summary

Crocs, Inc. is seeking a Digital Hub Operations Manager to orchestrate planning, execution, and governance of strategic Digital Commerce initiatives.

You will manage cross-functional programs, track milestones, risks, budgets, and provide executive-level reporting. In this role, you will lead the Digital Hub agenda, coordinate reviews and leadership forums, and drive alignment with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams.

Qualifications

• BS or BA in business, marketing or related field or equivalent experience.
• 5+ years of marketing operations experience with budget management and on-time delivery.
• Strong process organizational change and process implementation experience.
• Project management experience with time management and priority setting.
• Leadership of large cross-functional and geographic teams.
• Ability to adapt to changing priorities and complexity.
• Excellent written and verbal communication with all levels of seniority.
• Proficiency in Excel and related analytics tools.
• Hands-on experience with a project management system.

Responsibilities

• Lead planning, execution, and governance of strategic Digital Commerce initiatives.
• Manage a portfolio of cross-functional programs with milestones, risks, budgets, and exec-level reporting.
• Serve as operational lead for Digital Hub activities and governance forums.
• Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams for alignment.
• Lead organizational change initiatives across international and local groups.
• Identify bottlenecks and implement scalable process improvements.
• Build executive presentations, dashboards, and status reports.
• Establish and maintain PM standards, tools, and processes.
• Promote teamwork, accountability, and operational excellence in Digital Commerce.
• Analyze needs and propose governance or structural improvements for growth.

Skills

Marketing operations

Budget management

Process implementation

Project management

Cross-functional leadership

Excel

Communication

Time management

Problem solving

Stakeholder management

Education

BS or BA in business, marketing or related field or equivalent experience

Tools

Excel

Project management system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Lead the planning, execution, and governance of strategic Digital Commerce initiatives, ensuring projects are delivered punctually and aligned with business priorities
• Manage a portfolio of cross-functional programs, tracking milestones, risks, dependencies, budgets, and executive-level reporting
• Serve as the operational lead for Digital Hub activities, coordinating business reviews, leadership meetings, all-hands forums, and recurring operating rhythms
• Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams to drive alignment and successful execution of central initiatives
• Lead organizational change initiatives, including transition planning, collaborator engagement, communication strategies, and adoption efforts spanning international and local groups
• Facilitate cross-functional problem solving, identify operational bottlenecks, and implement scalable solutions that improve efficiency and business performance
• Build executive presentations, dashboards, status reports, and communications that provide visibility into business priorities, project progress, and organizational performance
• Establish and maintain project management standards, tools, and processes that drive accountability, transparency, and execution excellence
• Promote a culture of teamwork, continuous improvement, accountability, and operational excellence within the Digital Commerce organization
• Analyze business needs, assess organizational impacts, and recommend process, governance, or structural improvements that support future growth and scalability

What You'll Bring to the Table

• BS or BA in business, marketing or related field or equivalent experience.
• At least 5+ years of solid marketing operations experience including a track record of effectively managing a budget, implementing processes, delivering projects in a fast paced environment on time and within budget
• Strong process organizational change and process implementation experience
• Project management experience with the ability to effectively manage time, multi-task and prioritize; operates with a sense of urgency
• Ability to take initiative, work independently and prioritize tasks; strong time-management, organizational and problem-solving skills
• Shown leadership experience leading large cross-functional groups along with geographic teams
• Adjust quickly to changing priorities and conditions
• Cope effectively with complexity and change
• Strong communication abilities both written and verbal; ability to connect with all levels of seniority in an effective and professional manner
• Must have extensive experience and proficiency in Excel tools and functionality
• Hands-on experience working in a project management system

#LI-MK1

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title:Digital Hub Operations Manager

Salary or Pay Range: $115,000 - $125,000

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.