Hospitality Digital Product Lead - Guest Experience

Virgin Hotels; Miami (FL); On-site; USD 130,000 - 180,000; Full time

Job summary

Virgin Hotels seeks a Digital Product Management, Senior Manager in the United States to lead guest‑facing digital products and the commerce experience. This role sits at the intersection of customer insight, commercial execution, and technology, driving measurable value for guests and the business.

You will oversee cross‑functional execution of the digital product roadmap, optimize booking journeys, and advance governance and design systems to scale innovation with high quality.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• 4–6 years in Digital Product, Digital Commerce or related customer‑facing disciplines.
• Hospitality, travel, retail or other customer‑centric digital experience preferred.
• Demonstrated experience executing digital product roadmaps and translating strategy into delivery.
• Strong understanding of digital commerce, merchandising, conversion optimization and customer journey design.
• Experience applying product governance, prioritization frameworks and scalable digital standards.
• Experience working with digital platforms, technologies and vendor partners.
• Strong commercial acumen balancing customer advocacy and business outcomes.
• Experience partnering closely with Commercial, Revenue, Marketing, Brand, CRM and Technology organizations.

Responsibilities

• Support and execute the roadmap for Virgin Hotels Collection's guest‑facing digital products, in partnership with the Corporate Senior Director of Digital Marketing & CRM.
• Translate commercial priorities into product investment decisions.
• Apply governance and prioritization frameworks to ensure investment is focused on highest customer and commercial value.
• Balance immediate business opportunities with long‑term platform health and future capability development.
• Manage digital merchandising across websites and booking experiences, including room presentation, offers, packages, upgrades.
• Continuously optimize booking journeys through customer insight, experimentation and analytics.
• Partner with Commercial and Revenue teams to create frictionless commerce while supporting commercial objectives.
• Maintain and evolve the digital design system and reusable product components.
• Develop documented standards for navigation, merchandising, content hierarchy and customer interaction patterns.
• Create governance that accelerates innovation while maintaining quality and consistency.

Skills

Direct digital product leadership

Digital commerce strategy

Customer insight & analytics

Experimentation & AI awareness

Cross-functional collaboration

Job description

Virgin Hotels seeks a Digital Product Management, Senior Manager in the United States to lead guest‑facing digital products and the commerce experience. This role sits at the intersection of customer insight, commercial execution, and technology, driving measurable value for guests and the business.

You will oversee cross‑functional execution of the digital product roadmap, optimize booking journeys, and advance governance and design systems to scale innovation with high quality.