Digital Fulfillment Lead – Grocery & Delivery

Fresh Market Inc.; Aiken Estates (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off

Medical, Dental, Vision, Disability, &

Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive and flawlessly execute digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You’ll own speed, accuracy, and presentation while coordinating with store leadership and departments to maintain product availability and quality.

Ideal candidates show strong attention to detail, multitasking ability, and experience in retail or eCommerce fulfillment.

Qualifications

• 2+ years in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with multiple orders in a fast-paced environment.
• Excellent communication for guest and team interactions.
• Ability to prioritize workload while meeting deadlines.
• Basic technology proficiency with mobile devices and scanners.
• Must be 18+ years old.

Responsibilities

• Lead daily execution of all digital fulfillment orders with speed, accuracy, and brand standards.
• Maintain consistency across digital platforms, coordinating with internal teams and partners.
• Ensure on-time completion, speed to pick, and substitutions/changes communication.
• Partner with departments to ensure in-stock positions and product quality.
• Stage, package, and verify orders for accuracy and presentation for pickup/delivery.
• Track order metrics and guest feedback to drive continuous improvement.
• Engage guests with a friendly, helpful approach store-wide.
• Direct and support cashiers to minimize backups and ensure frictionless checkout.

Skills

Retail experience

Attention to detail

Communication

Multitasking

Tech basics

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive and flawlessly execute digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You’ll own speed, accuracy, and presentation while coordinating with store leadership and departments to maintain product availability and quality.

Ideal candidates show strong attention to detail, multitasking ability, and experience in retail or eCommerce fulfillment.