Digital Fulfillment Lead — Fast, Guest-Focused Grocery

Fresh Market Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K with company match

Financial Wellness Program

Personal time off & purchase plans

Medical/Dental/Vision/Life Insurance

Discounts on pet insurance & more

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive digital order growth and flawless execution across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed, accuracy, and presentation while collaborating with store leadership and departments.

This role emphasizes hospitality, teamwork, and operational excellence to ensure a frictionless experience for digital guests, whether pickup or delivery.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Basic technology proficiency with mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders with speed and accuracy.
• Maintain consistency across all digital platforms coordinating with internal teams and partners.
• Ensure on-time order completion and proactive communication on substitutions and changes.
• Partner with departments to ensure in-stock positions and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation.

Skills

Attention to detail

Multitasking

Communication

Technology proficiency

Education

High school diploma or equivalent

Tools

Mobile devices

Handheld scanners

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive digital order growth and flawless execution across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed, accuracy, and presentation while collaborating with store leadership and departments.

This role emphasizes hospitality, teamwork, and operational excellence to ensure a frictionless experience for digital guests, whether pickup or delivery.