Multichannel Fulfillment Lead – Digital Grocery Ops

The Fresh Market Inc; Destin (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will ensure speed to pick, accuracy, and reliable availability while collaborating with store leadership and department teams.

This role reflects our culture of passion, excellence, hospitality, and teamwork, delivering the same high-quality shopping experience online as in-store.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Leadership

Guest service

Communication

Problem solving

Conflict resolution

Flexible schedule

Scheduling tools

Microsoft Office

Education

Associate's degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will ensure speed to pick, accuracy, and reliable availability while collaborating with store leadership and department teams.

This role reflects our culture of passion, excellence, hospitality, and teamwork, delivering the same high-quality shopping experience online as in-store.