Digital Fulfillment Lead: Cross-Platform Grocery Ops

Fresh Market Inc.; Raleigh (NC); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of 0

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Descripción de la vacante

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own order speed, accuracy, and guest satisfaction while collaborating with store leadership and department teams.

Join a team focused on hospitality, teamwork, and excellence, ensuring the same high-quality experience for digital guests as in-store guests.

Formación

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsabilidades

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Conocimientos

Retail experience

Ecommerce

Order management

Communication

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Order management systems

Handheld scanners

Mobile devices

Descripción del empleo

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own order speed, accuracy, and guest satisfaction while collaborating with store leadership and department teams.

Join a team focused on hospitality, teamwork, and excellence, ensuring the same high-quality experience for digital guests as in-store guests.