Digital Fraud Investigator for Banking Security

First Community Bancshares, Inc.; Killeen (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

First Community Bancshares, Inc. in Texas is seeking a detail-oriented fraud analyst to investigate digital banking fraud alerts and coordinate with bank colleagues, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.

You will perform routine decisions within policy, maintain regular attendance, complete tasks accurately and on time, and support our team in a fast-paced environment while staying compliant with company procedures.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate in a professional manner verbally and in writing.
• Ability to work independently to meet deadlines but remain flexible.
• Well-organized, with sharp attention to detail.
• Capacity to work with frequent interruptions and perform repetitive tasks.
• Demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills (both internal and external customers).
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other tasks as assigned.

Skills

Professional communication

Customer service

Attention to detail

Teamwork

Independent work

Pass background check

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

First Community Bancshares, Inc. in Texas is seeking a detail-oriented fraud analyst to investigate digital banking fraud alerts and coordinate with bank colleagues, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.

You will perform routine decisions within policy, maintain regular attendance, complete tasks accurately and on time, and support our team in a fast-paced environment while staying compliant with company procedures.