Digital Fraud Specialist

1stnb; Killeen (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

1stnb in Texas is seeking an entry-level Fraud Analyst to investigate Digital Banking fraud alerts and communicate with bank staff, customers, and Corporate Security. You will complete tasks accurately, make routine decisions, and adhere to policy guidelines while maintaining dependable attendance.

The role focuses on professional communication, attention to detail, and the ability to work independently within a team. Strong customer service skills are valued.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work independently to meet deadlines and remain flexible.
• Well-organized with sharp attention to detail.
• Capacity to work with frequent interruptions and perform repetitive tasks.
• Demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills for internal and external customers.
• Must successfully pass background investigation.
• Ability to get along with coworkers and work effectively in a team environment.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks per policy and procedures.
• Maintain regular and predictable attendance and punctuality.
• Other tasks as assigned.

Skills

Diligence and focus

Professional communication

Independence to meet deadlines

Strong organizational skills

Attention to detail

Ability to handle interruptions

Emotional self-control under stress

Customer service skills

Team player

Must pass background check

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

• * High school diploma or equivalent
• * At least 18 years of age
• * Working knowledge of Microsoft office and general office equipment
• * Ability to communicate in a professional manner verbally and in writing
• * Ability to work independently to meet deadlines but remain flexible
• * Well-organized, with sharp attention to detail
• * Capacity to work with frequent interruptions and perform repetitive tasks
• * Demonstrate emotional control under stress and strict deadlines
• * Strong customer service skills (both internal and external customers)
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Investigate Digital Banking fraud alerts
• * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• * Complete tasks accurately and timely
• * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• * Regular and predictable attendance and punctuality
• * Other tasks as assigned

Physical Requirements:

• * Must be able to remain in a sitting stationary position for extended periods of time
• * Constantly operate a computer and other office machinery
• * Ability to lift up to 25 pounds

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