Digital Fraud Specialist

First Community Bancshares, Inc.; Killeen (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

First Community Bancshares, Inc. in Texas is seeking a detail-oriented fraud analyst to investigate digital banking fraud alerts and coordinate with bank colleagues, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.

You will perform routine decisions within policy, maintain regular attendance, complete tasks accurately and on time, and support our team in a fast-paced environment while staying compliant with company procedures.

Qualifikationen

• High school diploma or equivalent.
• At least 18 years of age.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate in a professional manner verbally and in writing.
• Ability to work independently to meet deadlines but remain flexible.
• Well-organized, with sharp attention to detail.
• Capacity to work with frequent interruptions and perform repetitive tasks.
• Demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills (both internal and external customers).
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Aufgaben

• Investigate Digital Banking fraud alerts.
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other tasks as assigned.

Kenntnisse

Professional communication

Customer service

Attention to detail

Teamwork

Independent work

Pass background check

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

• * High school diploma or equivalent
• * At least 18 years of age
• * Working knowledge of Microsoft office and general office equipment
• * Ability to communicate in a professional manner verbally and in writing
• * Ability to work independently to meet deadlines but remain flexible
• * Well-organized, with sharp attention to detail
• * Capacity to work with frequent interruptions and perform repetitive tasks
• * Demonstrate emotional control under stress and strict deadlines
• * Strong customer service skills (both internal and external customers)
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Investigate Digital Banking fraud alerts
• * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• * Complete tasks accurately and timely
• * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• * Regular and predictable attendance and punctuality
• * Other tasks as assigned

Physical Requirements:

• * Must be able to remain in a sitting stationary position for extended periods of time
• * Constantly operate a computer and other office machinery
• * Ability to lift up to 25 pounds

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