Digital-First Teller: Personal Banking & Transactions

M&T Bank; Town of Cazenovia (NY); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank is seeking a branch associate in Cazenovia, NY to deliver outstanding customer service and support daily banking needs. The role emphasizes digital engagement, accurate cash handling, and efficient transaction processing.

Ideal candidates show strong communication, organization, and problem‑resolution skills, with a willingness to learn and adapt in a fast-paced branch environment.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organization

Prioritization

Digital literacy

Education

High school diploma or GED

Tools

Internet usability

Job description

M&T Bank is seeking a branch associate in Cazenovia, NY to deliver outstanding customer service and support daily banking needs. The role emphasizes digital engagement, accurate cash handling, and efficient transaction processing.

Ideal candidates show strong communication, organization, and problem‑resolution skills, with a willingness to learn and adapt in a fast-paced branch environment.