Digital-First Relationship Banker II

U.S. Bank; Phoenix (AZ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare (medical)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker in Phoenix, AZ. You will engage customers across in-person, by appointment, and virtual channels to provide counsel, assess needs, and promote digital-first banking solutions. You will open new accounts and process transactions while expanding client relationships through proactive outreach.

The role emphasizes strong customer service, knowledge of retail products, and collaboration with the branch team to deliver an excellent client experience.

Qualifications

• High school diploma or equivalent.
• 4–5 years of retail banking experience preferred.
• Strong ability to build and foster client relationships.
• Excellent communication and customer service skills.
• Proficiency with digital banking tools and self-service technology.
• Knowledge of bank policies and retail products.
• Willingness to participate in sales campaigns.

Responsibilities

• Open new consumer and business accounts.
• Assist with deposits, loans, and other services.
• Educate clients on digital banking options.
• Provide proactive outreach and follow-up with clients.
• Collaborate with branch team to serve clients.
• Process service requests accurately.

Skills

Relationship building

Customer service

Communication

Digital banking

Sales

Product knowledge

Teamwork

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker in Phoenix, AZ. You will engage customers across in-person, by appointment, and virtual channels to provide counsel, assess needs, and promote digital-first banking solutions. You will open new accounts and process transactions while expanding client relationships through proactive outreach.

The role emphasizes strong customer service, knowledge of retail products, and collaboration with the branch team to deliver an excellent client experience.