Digital-First Relationship Banker

U.S. Bank; Council Bluffs (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker who will engage customers in-person, by appointment, and virtually to offer deposit/loan guidance and a digital-first experience.

You will build trusted relationships by assessing needs, processing information, and educating clients on products across channels. The role emphasizes proactive outreach, collaboration with branch teams, and a focus on delivering exceptional customer service while supporting digital self-service adoption.

Qualifications

• Proven ability to build and foster relationships with clients through outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Knowledge of bank policies and self-service digital products.

Responsibilities

• Develops client relationships through proactive outreach and follow-up.
• Identifies solutions based on client needs and digital channel preferences.
• Open new accounts and process basic transactions.
• Educates clients on digital products and services to meet financial goals.

Skills

Relationship building

Client engagement

Digital banking

Customer service

Product knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker who will engage customers in-person, by appointment, and virtually to offer deposit/loan guidance and a digital-first experience.

You will build trusted relationships by assessing needs, processing information, and educating clients on products across channels. The role emphasizes proactive outreach, collaboration with branch teams, and a focus on delivering exceptional customer service while supporting digital self-service adoption.