Digital-First Relationship Banker II

US Bank; Goodlettsville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Parental leave

Life insurance

Disability insurance

Adoption assistance

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels. You will assess banking needs, educate clients on deposit and loan products, and recommend tailored solutions while maintaining a digital-first approach.

The role emphasizes proactive client outreach, knowledge of retail products, and collaboration with branch teams to deliver a superior client experience and drive growth.

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of job-related retail banking experience or equivalent training.
• Ability to build and foster client relationships and engage with customers.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for clients based on their needs and engages effectively.
• Maintains knowledge of consumer and business banking products and services, including digital options.
• Provides a consistent client experience, greeting clients and handling basic transactions.
• Opens accounts, processes service requests and credit applications.
• Educates clients on digital products and self-service technologies to meet needs.
• Works with branch team to serve clients with operational excellence.

Skills

Relationship building

Sales experience

Customer service

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels. You will assess banking needs, educate clients on deposit and loan products, and recommend tailored solutions while maintaining a digital-first approach.

The role emphasizes proactive client outreach, knowledge of retail products, and collaboration with branch teams to deliver a superior client experience and drive growth.