Digital-First Relationship Banker II

U.S. Bank; Daly City (CA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Parental leave

Disability insurance

Life insurance

Job summary

U.S. Bank seeks a Relationship Banker to engage customers across multiple channels, building trusted client relationships while assessing banking needs and guiding them to suitable solutions. You’ll process basic transactions, open accounts, and promote digital tools to enhance the customer experience.

The role emphasizes proactive outreach, knowledge of retail products, and collaboration with branch teams to deliver operational excellence and personalized service.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience in participating in sales campaigns/promotions.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Educate clients on deposit and loan products and services and recommend solutions.
• Process basic transactions and open new consumer and business accounts.
• Proactively educate clients on digital self-service tools.
• Collaborate with branch team members to deliver exceptional service.
• Ensure accuracy and compliance in all customer interactions.

Skills

Relationship building

Client outreach

Effective communication

Policy knowledge

Sales campaigns

Digital products

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

U.S. Bank seeks a Relationship Banker to engage customers across multiple channels, building trusted client relationships while assessing banking needs and guiding them to suitable solutions. You’ll process basic transactions, open accounts, and promote digital tools to enhance the customer experience.

The role emphasizes proactive outreach, knowledge of retail products, and collaboration with branch teams to deliver operational excellence and personalized service.