Digital-First Relationship Banker

Us Bank; Thornton (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is actively seeking Relationship Bankers to engage clients across in-person, appointment, and digital channels, offering tailored financial solutions and a digital-first experience.

You’ll open accounts, process service requests, and educate customers on self-service tools while upholding bank policies and compliance requirements. The role emphasizes strong communication, proactive outreach, and a commitment to exceptional client service within a branch network.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Builds relationships with clients via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve with operational excellence.

Skills

Customer service

Relationship building

Communication

Digital banking

Proactive outreach

Education

High school diploma or equivalent

Tools

Banking systems

Job description

U.S. Bank is actively seeking Relationship Bankers to engage clients across in-person, appointment, and digital channels, offering tailored financial solutions and a digital-first experience.

You’ll open accounts, process service requests, and educate customers on self-service tools while upholding bank policies and compliance requirements. The role emphasizes strong communication, proactive outreach, and a commitment to exceptional client service within a branch network.