Digital-First Relationship Banker

U.S. Bank; Cleveland (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Disability benefits

Job summary

U.S. Bank in Cleveland hires Relationship Bankers to build trusted client relationships across multiple channels, guiding customers through deposits, loans, and digital tools.

The role emphasizes proactive outreach, product knowledge, and adherence to banking policies to ensure a superior client experience. Requires NMLS registration and a background/credit check; typical qualifications include a high school diploma and several years in retail banking, with opportunities to grow in a diverse

Qualifications

• High school diploma or equivalent.
• Typically four to five years of retail banking experience or equivalent training.

Responsibilities

• Builds relationships with clients through in-person, appointment, and virtual channels.
• Educates clients on deposit and loan products and services.
• Opens new consumer and business accounts and submits credit applications.
• Proactively educates clients on digital products and self-service technologies.
• Maintains knowledge of bank policies, procedures and support systems.
• Partner with branch team members to deliver an excellent client experience.

Skills

Relationship building

Client engagement

Banking product knowledge

Customer service

Sales campaigns

Digital-first mindset

Education

High school diploma or equivalent

Job description

U.S. Bank in Cleveland hires Relationship Bankers to build trusted client relationships across multiple channels, guiding customers through deposits, loans, and digital tools.

The role emphasizes proactive outreach, product knowledge, and adherence to banking policies to ensure a superior client experience. Requires NMLS registration and a background/credit check; typical qualifications include a high school diploma and several years in retail banking, with opportunities to grow in a diverse