Digital-First Client Relationship Consultant II

U.S. Bank; Orem (UT); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is looking for a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering tailored banking solutions and expanding digital adoption.

The role emphasizes proactive outreach, accurate processing of applications, and collaboration with branch teams to deliver excellent service. Qualified candidates typically have a high school diploma and 3–4 years of retail banking experience, with strong communication and customer service skills in

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of job-related, retail banking experience or combination of experience and training.

Responsibilities

• Build relationships with clients through multiple channels (in-person, by appointment, and virtual).
• Assess and address customers’ banking needs; educate clients on deposit and loan products and services.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options to meet financial needs.
• Collaborate with branch team members to deliver an optimal client experience with accuracy.

Skills

Relationship building

Communication

Policy knowledge

Customer service

Digital banking

Digital products

Education

High school diploma

Job description

U.S. Bank is looking for a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering tailored banking solutions and expanding digital adoption.

The role emphasizes proactive outreach, accurate processing of applications, and collaboration with branch teams to deliver excellent service. Qualified candidates typically have a high school diploma and 3–4 years of retail banking experience, with strong communication and customer service skills in