Digital-First Client Relationship Consultant

Us Bank; Des Moines (IA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Des Moines seeks a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering best-in-class financial guidance with a digital-first approach.

You will open new consumer and business accounts, educate clients on products, and collaborate with branch teams to ensure accurate service while navigating regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.
• Experience with digital banking products and self-service technologies.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Open new consumer and business accounts and process service requests.
• Educate clients on deposit and loan products and services and recommend suitable solutions.
• Provide an optimal client experience across in-person, appointment, and virtual interactions.

Skills

Relationship building

Customer service

Communication

Digital banking

Multi-channel service

Education

High school diploma or equivalent

Tools

NMLS knowledge

Job description

U.S. Bank in Des Moines seeks a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering best-in-class financial guidance with a digital-first approach.

You will open new consumer and business accounts, educate clients on products, and collaborate with branch teams to ensure accurate service while navigating regulatory requirements.