Digital-First Banking Relationship Advisor

U.S. Bank; Akron (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Paid time off

Paid holidays

Retirement plan 401(k)

Adoption assistance

Sick leave

Job summary

U.S. Bank is hiring a Client Relationship Consultant who engages customers across channels to provide tailored financial guidance. You’ll promote deposit and loan products, open new accounts, and support digital self-service options.

Success comes from proactively understanding client needs, building trust, and collaborating with branch teams to deliver outstanding service and accurate processing.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or related training.
• Experience building relationships and advising clients on banking needs.

Responsibilities

• Build relationships with customers through in-person, appointment, and virtual interactions.
• Educate clients on deposit and loan products and facilitate account openings.
• Proactively identify client needs and guide digital self-service options.
• Collaborate with branch staff to deliver accurate, excellent service.

Skills

Relationship-building

Customer service

Communication

Digital banking

Financial services

Needs assessment

Proactive outreach

Advisory skills

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Client Relationship Consultant who engages customers across channels to provide tailored financial guidance. You’ll promote deposit and loan products, open new accounts, and support digital self-service options.

Success comes from proactively understanding client needs, building trust, and collaborating with branch teams to deliver outstanding service and accurate processing.