Equipment Support Engineer

alcon; Fort Worth (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Flexible time off

Job summary

Alcon is seeking a Sr. Associate I, Field Service Operations to support sales and marketing by handling installations, case management, maintenance, inventory, and returns of demo and education equipment.

You will lead projects, apply innovative solutions, and ensure quality and regulatory compliance. The role requires strong organizational skills, English fluency, and 2 years of relevant experience, with travel up to 50% and the ability to lift up to 75 pounds.

Qualifications

• Associate's degree or equivalent years of directly related experience.
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of Relevant Experience.

Responsibilities

• Installations, case management, maintenance, inventory and returns of demo and education equipment.
• Lead advanced projects and implement innovative solutions to improve operations.
• Ensure compliance with SOPs and GxP regulations through accurate documentation.
• Provide onsite and offsite technical and clinical support at events and labs.

Skills

Fluent English

Project coordination

Operations support

Education

Associate's degree or equivalent

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. The Sr. Associate I, Field Service Operations (Professional Path), is primarily responsible for supporting sales and marketing teams by doing installations, case management, maintenance, inventory and returns of demo and education equipment. You will lead advanced projects, apply innovative solutions, and make critical decisions to enhance project performance and innovation.

In this role, a typical day will include:

• Partner with cross-functional teams to resolve operational challenges, support key initiatives, and achieve business objectives.
• Provide operational support for service installations, case management, preventative maintenance activities, inventory management, and returns processing.
• Lead complex assignments and special projects, developing innovative solutions and making critical decisions that drive operational effectiveness and continuous improvement.
• Ensure efficient execution of daily operations through strong attention to detail, effective communication, organization, and task management.
• Utilize analytical thinking, sound judgment, and self-direction to identify opportunities for improving processes, operational performance, and customer support outcomes.
• Maintain compliance with GxP regulations by following Standard Operating Procedures (SOPs), ensuring accurate and complete documentation, supporting quality requirements, and completing all required training.
• Demonstrate a commitment to regulatory compliance, quality standards, and continuous improvement while meeting individual and organizational performance objectives.
• Provide onsite and offsite technical and clinical support at Alcon Surgical sponsored wet lab and trade show events.
• Ability to lift up to 75 pounds
• Travel - 50%

What You'll Bring to Alcon:

• Associate's degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience

Other Key Responsibilities:

• Hospital/OR or clinical environment experience

How You Can Thrive at Alcon:

• See your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

See your impact at alcon.com/careers

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.