Digital Experience & Social Engagement Lead

ALLO Communications LLC; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Wellness challenges

Tuition assistance

Medical, vision, dental insurance

Earned Time Off (ETO)

Job summary

ALLO Communications LLC in Lincoln, NE seeks a creative writer with digital savviness to manage customer communications across social media, email, and live chat. You’ll help shape the online experience for our fiber customers and public audiences.

The role emphasizes accurate grammar, fast response, and collaboration with marketing and support teams. A college degree or equivalent writing experience is required; telecom familiarity is a plus.

Qualifications

• Customer service experience in telecom or consumer tech is a plus.
• Experience representing a brand in public/online forums via email, website, or social media.
• Strong writing and grammar skills with a proven ability to communicate clearly across platforms.

Responsibilities

• Monitor and respond to customer inquiries on social media, email, and chat within defined SLAs.
• Collaborate with marketing and support teams to maintain brand voice online.
• Produce clear, engaging content that reflects ALLO's values and improves the online experience.

Skills

Customer service

Public/online communication

Social media basics

Typing speed

Education

College degree or equivalent writing experience

Tools

Microsoft Office

Job description

ALLO Communications LLC in Lincoln, NE seeks a creative writer with digital savviness to manage customer communications across social media, email, and live chat. You’ll help shape the online experience for our fiber customers and public audiences.

The role emphasizes accurate grammar, fast response, and collaboration with marketing and support teams. A college degree or equivalent writing experience is required; telecom familiarity is a plus.