Digital Experience Specialist

ALLO Communications; Norfolk (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Health, Vision, Dental

Earned Time Off (ETO)

Tuition assistance

Wellness challenges

Job summary

ALLO Communications is seeking a digitally savvy professional with strong writing skills to manage our online customer experience across social channels and email. You’ll help with content creation, respond promptly, and collaborate with marketing, support, and product teams to keep our brand voice consistent and engaging.

You’ll bring a College degree or equivalent written-communication experience, and familiarity with social platforms and Microsoft Office.

Qualifications

• College degree or four years of professional written communication experience.
• Experience in customer service; telecom or tech brand experience is a plus.
• Publicly represent a brand in emails, web, and social media with empathy.

Responsibilities

• Own daily social media and email channels with a customer-first mindset.
• Monitor platforms to maintain a 100% response rate within 15 minutes.
• Collaborate across departments on content, campaigns and PR events.
• Engage audiences with content ideas and maintain brand voice and grammar.

Skills

Social media

Copywriting

Customer service

Grammar

Education

College degree

Tools

Microsoft Office

Excel

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Here’s the deal: We’re looking for a creative mind to join our fast-paced team of digital disruptors. It’s our mission to give our customers and #fiberfam a truly one-of-a-kind online experience. Take everything you know about telecom and toss it out because if average, satisfactory, or standard is ok with you, this job is not. Our standard is more, further, better, and we’re not afraid of being extra. Flexibility is an important part of this gig—the way we use the internet is always changing—you need to be willing to change with it. Our team works closely with all departments at ALLO, so we need an independent go-getter who also plays well with others. We manage the entire online customer experience, whether they slide into our DMs on Instagram, send us an email, or hop on our website chat. We are there to help with a can-do attitude and an obsessive dedication to grammar. Knowledge and experience are essential. We’re looking for someone who is digitally savvy with real writing experience. You’re a great fit if you have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic understanding isn’t required, so if going the extra mile doesn’t make you sweat and you know just how fast the online world can change, let’s talk about GIG things together.

RESPONSIBILITIES:

Here’s what a typical day looks like: We are customer-obsessed. Start each day with a customer-first mentality, then punch that clock and check your inbox. We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF. You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms. Stay focused; we maintain a 100% response rate (15 minutes or less). Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform. Jump into a social brainstorming meeting, work through content questions, and add new ideas to our get-after-it list. Plank break, sometimes you just have to engage your core to engage your brain. We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before. Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your check-ins.

EDUCATION:

College Degree or four years of professional written communication experience

EXPERIENCE:

Customer service, telecom industry experience a plus. Personal experience using social media sites: Facebook, X, Instagram, LinkedIn, YouTube, TikTok. Professional experience representing a brand or company in a public/online forum via emails, website, or social media.

Here’s what our ideal team member will bring to the table:

You’re comfortable in public social forums, you’ve got a friendly demeanor, a creative side, and intuitive written abilities. Typing accuracy and speed are a must, we don’t set our keyboards on fire, but it’s close. Advanced knowledge of spelling and grammar is preferred. Nearly excessive knowledge of social media platforms: Facebook, X, Instagram, LinkedIn, TikTok, and YouTube a plus. We’re a straightforward team; there’s no room for drama. We thrive on honest communication and collaboration. Proficient in Microsoft Office software, if you can’t Excel, neither can we. It’s all about the details; scatter-brains need not apply. The customer experience is number one; we need someone with a talent for always demonstrating genuine empathy and next-level support.

Get ready to plug into the perks at ALLO:

Free internet? You bet. Plus, awesome discounts on other ALLO services.

Retirement Plan:

The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

Health and Wellness:

Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

Benefits:

Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

Sponsorships:

Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

Tuition Assistance:

Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part‑time team members. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [e-mail].

ALLO is a Drug Free and Tobacco Free Workplace.

Welcome to ALLO Careers!

Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network.

ALLO's growth and success are thanks in large part to the reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products.

ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size.