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ALLO Communications LLC; Lincoln (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free internet

Discounts on ALLO services

Retirement plan: 401(k) match up to 5%

Health and wellness programs

Medical, vision and dental benefits

Earned Time Off (ETO)

Sponsorships for local fundraising

Tuition assistance

Job summary

ALLO Communications LLC in Lincoln, NE is seeking a Customer Experience Specialist to handle orders, service changes, and customer inquiries across phone, email and live chat. The role emphasizes delivering an excellent customer experience with a team-focused environment.

Mandatory training for 7 weeks is in-office, Monday to Friday, 9:00 am–6:00 pm CT. The position supports customers through multiple channels and may include on-call rotations on weekends to meet service needs.

Qualifications

• High school diploma or equivalent.
• 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important.

Responsibilities

• Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
• Complete change of service requests (open service orders and make changes to accounts).
• Receive and initiate calls from/to current customers who are reporting trouble issues.
• Open trouble tickets & resolve service issues.
• Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns.

Skills

Well-spoken communicator

Problem solver

Learn new concepts

Multi-tasking

Confidential information handling

Education

High school diploma or equivalent

Job description

ALLO Communications LLC in Lincoln, NE is seeking a Customer Experience Specialist to handle orders, service changes, and customer inquiries across phone, email and live chat. The role emphasizes delivering an excellent customer experience with a team-focused environment.

Mandatory training for 7 weeks is in-office, Monday to Friday, 9:00 am–6:00 pm CT. The position supports customers through multiple channels and may include on-call rotations on weekends to meet service needs.