Digital Experience Leader

University of Hawaii FCU; Honolulu (HI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

On‑site work in Hawaii

Comprehensive benefits package

Job summary

University of Hawaii FCU is seeking a Digital Experience Manager to lead UHFCU’s market‑leading digital strategy and member experience. You will manage the end‑to‑end digital member journey across online and mobile channels, drive product adoption, and ensure secure, compliant, and user‑friendly digital services.

The role requires strategic leadership, operational expertise, and risk management to deliver measurable improvements in member engagement and digital performance.

Qualifications

• Bachelor’s degree in business, Marketing, Information Technology, Finance, or a related field is preferred.
• Five or more years of experience in digital banking, online banking, or related fields, including supervisory/management experience.
• Proficiency with digital analytics and reporting tools; knowledge of regulatory requirements for digital banking.

Responsibilities

• Oversee daily operations and strategic planning for the Digital Experience department.
• Create and implement an annual Digital Experience strategy and roadmap.
• Manage the annual DEX budget, including forecasting and tracking expenses.
• Provide bi‑weekly updates and monthly reports to senior leadership on performance and budgets.
• Lead digital banking projects from planning to execution and staff training.
• Collaborate with internal departments and vendors to align digital initiatives with goals.

Skills

Digital strategy

Leadership

Budget management

Vendor management

Digital banking

Team leadership

Data analytics

Education

Bachelor’s degree in business/IT/finance

Tools

Microsoft Office

Digital analytics tools

Online banking platforms

Job description

University of Hawaii FCU is seeking a Digital Experience Manager to lead UHFCU’s market‑leading digital strategy and member experience. You will manage the end‑to‑end digital member journey across online and mobile channels, drive product adoption, and ensure secure, compliant, and user‑friendly digital services.

The role requires strategic leadership, operational expertise, and risk management to deliver measurable improvements in member engagement and digital performance.