Digital Experience Growth Lead

SmartRecruiters, Inc.; Charlotte (NC); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work options

Competitive benefits

Job summary

Brightspeed is seeking a Digital Customer Experience Manager to lead authenticated and unauthenticated digital journeys across web and mobile apps for broadband customers. You will partner with UX/UI, Product, Engineering, Analytics, CRM, Marketing and Customer Care to optimize experiences that drive revenue, retention and customer value.

You will translate data insights into clear requirements, define success metrics, and run experiments to continuously improve digital performance.

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, Information Systems, or related field.
• 5+ years in eCommerce, digital product management, website/app optimization, customer experience, or customer lifecycle/base management.
• 3+ years delivering revenue/retention focused digital experiences.
• Experience with Agile development and cross-functional partnerships.
• Strong knowledge of digital CX, CRM, personalization, and engagement strategies.
• Experience with Google Analytics, FullStory, or similar platforms.
• Experience with experiments (A/B, multivariate, personalization).
• Ability to translate insights into data-driven strategies.
• Excellent English communication.

Responsibilities

• Support the strategy and roadmap for digital customer experiences across web and mobile apps.
• Lead optimization by identifying friction and conversion opportunities.
• Translate business objectives into customer-centric digital requirements.
• Collaborate with UX/UI, Product, Engineering, Analytics, CRM, and Marketing.
• Lead testing and optimization including A/B and multivariate testing.
• Develop KPI dashboards and data stories to drive insights.

Skills

Digital strategy

Agile development

Cross-functional collaboration

Data-driven decisions

UX/UI understanding

Digital analytics

A/B testing

Personalization

Customer lifecycle

Education

Bachelor's degree

Tools

Looker

Power BI

Google Analytics

FullStory

Job description

Brightspeed is seeking a Digital Customer Experience Manager to lead authenticated and unauthenticated digital journeys across web and mobile apps for broadband customers. You will partner with UX/UI, Product, Engineering, Analytics, CRM, Marketing and Customer Care to optimize experiences that drive revenue, retention and customer value.

You will translate data insights into clear requirements, define success metrics, and run experiments to continuously improve digital performance.