Digital Engagement Teller

M&T Bank Corporation; Old Saybrook (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Old Saybrook, CT is seeking a Branch Customer Service Associate to deliver exceptional service and perform branch operations. You will engage customers, balance transactions, and support digital demonstrations to help meet their financial needs.

The role emphasizes accuracy, compliance, and a friendly, customer-focused approach within a busy branch environment.

Qualifications

• High school diploma or GED is required with minimum 6 months customer service experience including data entry and/or cash handling.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities to meet customer needs.
• Engage in lobby management and greet customers to address needs.
• Balance and process transactions accurately following Bank Policy.
• Log and resolve customer complaints in the system.
• Transition sales opportunities to appropriate banking partner.
• Complete branch operational activities such as cash ordering, vault, ATM, and wire transfers.
• Process customer/account maintenance accurately.
• Perform Consumer AML/KYC-related activities.
• Adhere to compliance and risk controls and support the Bank's brand and values.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet user-level technology

Education

High school diploma or GED

Tools

None

Job description

M&T Bank Corporation in Old Saybrook, CT is seeking a Branch Customer Service Associate to deliver exceptional service and perform branch operations. You will engage customers, balance transactions, and support digital demonstrations to help meet their financial needs.

The role emphasizes accuracy, compliance, and a friendly, customer-focused approach within a busy branch environment.