Customer Experience Teller: Digital Engagement & Transactions

M&T Bank; Old Saybrook (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank is seeking an oriented Customer Service Associate to support branch customers in Old Saybrook, CT. You will handle in-person transactions, balance cash, log issues, and guide customers to digital self-service options.

The role requires at least a high school diploma and 6 months of customer service experience with strong communication skills. Located in Old Saybrook, it offers in-person work and exposure to diverse banking tasks.

Qualifications

• High school diploma or GED required.
• 6 months in customer service and/or data entry.
• Strong verbal and interpersonal skills required.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Engage in lobby management, meeting and greeting customers and addressing needs.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and company policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal controls and respond to audit/regulator points.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking an oriented Customer Service Associate to support branch customers in Old Saybrook, CT. You will handle in-person transactions, balance cash, log issues, and guide customers to digital self-service options.

The role requires at least a high school diploma and 6 months of customer service experience with strong communication skills. Located in Old Saybrook, it offers in-person work and exposure to diverse banking tasks.