Digital-Driven Universal Banker

mtb; Buffalo (NY); On-site; USD 53,580,000 - 89,063,000; Full time

Job summary

M&T Bank is seeking a branch Teller to deliver exceptional service to Consumer and Business Banking customers in Buffalo. You will handle transactions, explain features, and refer product solutions through the bank’s sales process, while promoting digital capabilities and accurate record-keeping.

The role emphasizes strong communication, time management, and the ability to handle diverse customer needs with empathy, working in a fast-paced branch environment in Buffalo, NY.

Qualifications

• High school diploma or GED and at least 1 year of proven retail sales or customer service experience.
• Strong verbal communication skills.
• Interpersonal skills and ability to interact with a range of customers (consumer to small business).
• Ability to handle difficult customer conversations and work under time constraints.
• Proficiency with internet or basic computer skills.

Responsibilities

• Educate customers and explain banking solutions; make recommendations based on needs.
• Engage customers and promote digital banking capabilities.
• Process customer transactions accurately and complete servicing-related tasks.
• Follow sales process and provide customer-focused guidance.
• Assist with branch operations and log interactions in the system.
• Resolve customer issues and escalate potential fraud or AML concerns as needed.

Skills

Customer service

Retail sales

Verbal communication

Interpersonal skills

Time management

Tech literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch Teller to deliver exceptional service to Consumer and Business Banking customers in Buffalo. You will handle transactions, explain features, and refer product solutions through the bank’s sales process, while promoting digital capabilities and accurate record-keeping.

The role emphasizes strong communication, time management, and the ability to handle diverse customer needs with empathy, working in a fast-paced branch environment in Buffalo, NY.