Customer Banking Specialist: Sales, Service & Digital

M&T Bank Corporation; Columbia (MD); On-site; USD 28,309 - 47,182; Full time

Job summary

M&T Bank Corporation is seeking a Universal Banker in Columbia, MD to enhance customer experiences through effective sales and service. This full-time position involves resolving customer inquiries, supporting branch operations, and offering banking solutions tailored to individual needs.

The ideal candidate will have a high school diploma and at least one year of customer service experience, demonstrating strong communication skills and an ability to engage with diverse customers. This role is essential in driving both sales and customer satisfaction.

Qualifications

• Minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience.
• Ability to effectively handle difficult customer conversations.
• Bilingual based on branch needs preferred.

Responsibilities

• Educate customers on banking solutions and engage them in various ways.
• Resolve customer complaints in a timely manner.
• Maintain compliance with the Bank's operational standards.

Skills

Retail sales experience

Customer service skills

Strong verbal communication

Interpersonal skills

Proficiency with internet technology

Education

High school diploma or equivalent (GED)

Job description

M&T Bank Corporation is seeking a Universal Banker in Columbia, MD to enhance customer experiences through effective sales and service. This full-time position involves resolving customer inquiries, supporting branch operations, and offering banking solutions tailored to individual needs.

The ideal candidate will have a high school diploma and at least one year of customer service experience, demonstrating strong communication skills and an ability to engage with diverse customers. This role is essential in driving both sales and customer satisfaction.