Product Support Representative, German Speaker

Dexcom; United States; Hybrid; USD 20,000 - 27,000; Full time

Benefits offered by this job

Vacation days

Health insurance

Private pension plan

Life and Accident insurance

Fitness app rewards

Parking space

Job summary

Dexcom Lithuania ищет специалиста поддержки немецкоязычных пользователей. Ваша задача — помогать клиентам через телефон, email и веб-формы, разбирать вопросы по приложениям Dexcom, ПО и устройствам, документировать обращения и осуществлять обработку замен.

Требуется владение немецким и английским языками, опыт работы с Windows, браузерами, мобильными приложениями и облачными сервисами. Гибридный формат, возможно временное сотрудничество за пределами Литвы.

Qualifications

• Опыт от 2 до 4 лет в аналогичной роли или сопоставимой.
• Наличие аттестата среднего образования/High School.
• Гибридный формат работы, возможна удалённая часть недели.

Responsibilities

• Предоставлять поддержку немецкоязычным пользователям по телефону, email и веб-формам.
• Оказывать помощь по Dexcom приложениям, ПО и оборудованию; фиксировать обращения точно.
• Обновлять учётные записи пользователей, оформлять замены и доводить до завершения.
• Участвовать в обучении продукту; соблюдать требования качества, конфиденциальности и регуляторики.
• Содействовать высокой эффективности команды и соблюдению SLA.

Skills

German

English

Communication

Troubleshooting

Customer service

Education

High School diploma

Tools

Windows

Web browsers

Mobile apps

Cloud-based systems

Job description

Описание:

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Задачи:

This role requires to be based in Lithuania or relocate to Lithuania.

Требования:

Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent. Flex Workplace: Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people. At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional. Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

The monthly base salary for this position is from €1,643.33 to €2,126.67 gross. Final offer will depend on your qualifications, competencies, and professional experience. #DexcomLithuania

Условия:

For more than 25 years, our technology has transformed how people manage diabetes and track their glucose, helping them feel more in control and live more confidently. At Dexcom, our German-speaking Product Support team is more than just a group of professionals - we’re a close, collaborative unit that thrives on connection, even while working remotely. We’re proud of the strong team spirit we’ve built. Whether it’s sharing knowledge, solving challenges together, or simply checking in on one another, our team is always ready to support and uplift not only our users, but also each other. We’ve found creative ways to stay connected virtually, and we make time to celebrate wins, big and small. Joining our team means becoming part of a positive, engaged, and inclusive environment where your voice matters and your growth is encouraged. We’re passionate about what we do — and we have fun doing it!

Where you come in:

Provide support to German-speaking Dexcom users via phone, email, and web forms. Assist with inquiries related to Dexcom apps, software, and hardware, offering clear troubleshooting and guidance. Act as the first point of contact for users and healthcare professionals, ensuring accurate documentation and high-quality service. Maintain and update user accounts, process replacements, and follow up as needed. Participate in product training and stay up to date with new releases. Ensure compliance with quality standards, data privacy, and regulatory requirements. Contribute to a high-performing support team by meeting service level goals and promoting best practices.

What makes you successful:

You’re fluent in both German and English, with strong communication skills across all channels. You’re confident using Windows and major web browsers and have experience supporting mobile apps (iOS and Android) and cloud-based systems. You have a natural talent for troubleshooting and problem-solving, paired with excellent customer service and phone skills. You listen actively, communicate clearly, and show empathy — creating positive experiences for every user. You’re detail-oriented, quick to learn, and able to work both independently and collaboratively. A comprehensive onboarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.

Travel Required: 0-5%